Booking an appointment
At Z and Co we understand the busy lives our clients lead so we aim to make booking an appointment as convenient as possible. Using our Online Booking System, clients can see the availability of our staff to ensure they can pick a suitable time for both them and their preferred Stylist.
Ready to turn your hair dreams into a reality?
Otherwise feel free to book an appointment by filling out the form below and one of our friendly team will be in touch to finalise your booking.
Please let us know in advance if you have a lot of hair or are undergoing a drastic hair change. As both of these can require additional services, we will need to account for any additional time required when scheduling your appointment :)
Cancellation, Rescheduling & Appointment Policy
For urgent booking changes or cancellations, please contact us immediately on 04 803 3133. For any non-urgent changes to your appointment, please CLICK HERE instead to send us a Change of Appointment Request.
At Z and Co Hair Boutique, our appointments are reserved especially for you. We value our clients’ time and ask that you respect the time our stylists set aside for your appointment. Our cancellation policy helps us manage our schedule fairly and offer appointments to other clients when availability arises.
By booking an appointment with Z and Co Hair Boutique, you acknowledge and agree to the following terms.
1. Deposits
A 15% deposit is required for all online bookings to secure your appointment. The deposit forms part of your appointment payment and is subject to the cancellation terms outlined below.
2. Cancellations & Rescheduling
We understand that plans can change. If you need to cancel or reschedule your appointment, we require at least 36 hours’ notice.
More than 36 hours’ notice: Your deposit will remain eligible for a refund or transfer to a rescheduled appointment, subject to our booking terms.
Within 36 hours of your appointment: Your 15% deposit will be forfeited and is non-refundable.
Within 24 hours of your appointment: Your 15% deposit will be forfeited, and an additional $40 late cancellation fee will apply.
The applicable fees are intended to help cover the costs and lost appointment time associated with late cancellations.
3. Missed Appointments & No-Shows
If you fail to attend your appointment without providing notice, this will be treated as a no-show.
For missed appointments:
Your 15% deposit will be forfeited.
An additional $40 no-show fee will apply.
Z and Co Hair Boutique reserves the right to decline future bookings where a client has failed to attend an appointment without notice.
We reserve appointment time specifically for each client, and missed appointments prevent us from offering that time to someone else.
4. Late Arrivals
We ask that all clients arrive on time for their appointments to ensure we can deliver the agreed services to the highest standard.
If you arrive late, we will do our best to accommodate you. However, depending on the length of the delay and our schedule for the day:
Your appointment may need to be shortened.
Your booked services may be reduced or adjusted to a service that can be completed within the remaining appointment time.
If there is insufficient time to safely or appropriately perform the service, we may need to cancel or reschedule your appointment. The applicable cancellation terms may apply.
We cannot guarantee that your full service will be completed if you arrive late.
5. Hair Extension Appointments
Hair extension appointments may be subject to additional or different deposit and cancellation requirements due to the time, preparation and resources involved.
Please refer to our separate Hair Extension Cancellation Policy for the specific terms applicable to these appointments.
6. Exceptional Circumstances
We understand that unexpected circumstances can arise. If an emergency or exceptional situation prevents you from attending, please contact us as soon as possible.
Any exception to this policy will be considered at the discretion of Z and Co Hair Boutique on a case-by-case basis.
7. Acknowledgement of Policy
By making a booking with Z and Co Hair Boutique, you acknowledge that you have read and agree to our cancellation, rescheduling, deposit and late-arrival terms.
We appreciate your understanding and cooperation in helping us provide the best possible service to all our clients.